Leadership Syle

The 9 Dimensions of Conscious Success Guest Post by David E. Nielson

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David E. Nielson has a new book out The 9 Dimensions of Conscious Success - It’s All About You! The book is a journey about finding your purpose and growing as a leader with by creating your own path. Here is a guest post from David. Enjoy!

I was really disappointed when one of my favorite news anchors was caught being inauthentic. Brian Williams had stated that he had been in a helicopter that had received gunfire during his coverage of the Iraq war in 2003. Years later, people who were there came forward and said his story was not true; he had not been shot down in the Chinook helicopter and forced to land.

He experienced the true cost of being inauthentic as other stories of his were questioned such as his coverage of Hurricane Katrina and the Berlin Wall coming down. As a journalist, honesty, integrity, and authenticity are paramount. Once Williams lost that, he lost his job.

One of the significant consequences of not being authentic is erosion of trust. It’s very hard to trust people who project something they aren’t.

Trust

Let’s look at the trust issue on a tactical level, and at a very specific tool to increase your trustworthiness and, by extension, your authenticity.

There are some good books and articles on trust and undoubtedly some good definitions. I like to keep it simple. For me, trust between two or more people is simply “expectations met or unmet.” Generally, if you repeatedly do what you say

you will do, others will find you to be trustworthy. The opposite

is also true.

Years ago, I learned about a simple model called “Management by Agreement—MBA” taught to me by great mentors at The Atlanta Consulting Group. Basically, it is a trust model for making and keeping agreements.

The model has four basic tips or practices:

1. Make only agreements you intend to keep.

2. Avoid making or accepting fuzzy agreements.

3. If you have to break an agreement in the future, give earliest possible notice.

4. If you break an agreement, clean it up

immediately.

If you have mastered the clarity of your purpose and you operate with high self-awareness, you then can become effective and impactful when you are operating authentically!

When you are living your life on purpose, you are living your authentic life. Everything you do has a purpose. No longer do you have to walk the road of being the victim or victor of chance. You are making the rules and you are living by them every day.

About David Nielson

David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. David has helped guide large-scale change initiatives and business strategy driven by ERP, mergers, restructuring, and the need for cultural change. He's been a featured and frequent speaker at PMI, Project World, Chief Executive Network, Management Resources Association, TEC, IABC, Training Director’s Forum, and the Alliance of Organizational Systems Designers.

David has worked around the world delivering training and consulting Services. In all those years, those countries, those clients; David has observed, learned and collected great experiences and teaching points. David decided to work on a way to “give back.” His latest book, The 9 Dimensions of Conscious Success helps readers identify their definition of purpose professionally and personally to achieve conscious success.

Humble Leadership

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A Case of an Admiral's Humble Leadership by Ed and Peter Schein

Luckily, the hammer approach to leadership has been changing, albeit slowly, over the years. Leaders are becoming more personal, understanding, learning to be servant leaders, and humble. The new book The Future of Leadership by Edgar and Peter Schein offers insight into how leaders need to work smart and be humble. They tackle issues like the power of relationships, openness, and trust. Here is a story of humbleness from a place you wouldn't expect - the military.

We were recently told a memorable story by a retired US Navy admiral that illustrated how “collapsing” the hierarchy and opening the door to Level 2 relationships can sometimes be done quickly and decisively. The admiral, at the time, was in command of a nuclear-powered US Navy aircraft carrier. Effectively, he was the CEO of a 5000-person co-located organization for whom safety and high-quality performance would be top priorities. As a nuclear scientist and naval aviator, his background, experience, and hands-on knowledge suited him exceptionally well for the technical aspects of his mission, yet his instincts as a leader are what this story is about.


There was an incident on the flight deck in which an error in chocks and chains handling, a critical part of aircraft operations, could have endangered lives or caused the loss of very valuable naval aircraft. The error resulted from mishandling by one of the flight deck handlers (a “blue jersey” in aircraft carrier parlance) who reported up to an aircraft handling
officer (a “yellow jersey”).


Given normal Naval hierarchy and protocol, this error would have been recorded, post-mortem debriefed and corrected, and there would have been some degree of reprimand and disciplinary consequences for the blue jersey. The admiral told us that this was not outside of the normal course of aircraft carrier flight deck operations. Complicated things happen, and the US Navy has a few hundred years of organizational knowledge to deal with such incidents. That is, the commanding officer could have let the hierarchy work the problem and the solution, but that is not what happened.


Instead, he invited the blue jersey to the bridge to discuss the incident, just the two of them. One can hardly imagine how that junior chocks and chains handler must have felt, getting called up to the bridge, presumably to get reprimanded directly by the commanding officer. Knowing how critical these intricate details of deck and aircraft handling are to the safety and to the mission of an aircraft carrier, the commanding officer, a pilot himself, wanted to hear directly from the deck what had happened, perhaps why, and certainly how and why it would not happen again. At a deeper level, he cared more about the truth and the process, and far less about the discipline to be applied. The system would take care of that. 


What must that meeting have been like? Was the blue jersey terrified, mortified, contrite, and reconciled? If all of those feelings were present, how would the commanding officer get to the truth of what happened? The admiral told us how he managed to quickly create what we would describe as psychological safety for the deckhand by focusing the conversation on his own curiosity of what had happened and why, making it clear that this meeting was not about punishment but about exploration. The shared goal was for that junior seaman to walk away from the meeting with a dedication to doing it better, not a reprimand for doing it wrong. 

A reprimand would certainly reinforce a commitment to the hierarchy. As commanding officer the admiral wanted commitment to the task, to safety, and to quality performance. With the gesture of calling this meeting, and focusing the dialogue on the person and the truth, he reinforced his commitment to improving the processes that save (or could cost) lives on an aircraft carrier. The visible, personal two-way dialogue demonstrated a commitment to a process that the most senior leaders and the most junior sailors could identify with and learn from.


Stepping back from this case, small acts of Humble Leadership by the admiral may well have been a matter of course in his organization, a culture set by a senior leader that existed before and after this incident. This does not change the story except to amplify the truth that this admiral had a clear sense for the importance of personization, establishing openness and trust, even in a 5000-person hierarchical organization.


LESSON
What is most striking to us about this story is that the existence of a steep and formal hierarchy does not require the persons at the top of that hierarchy to behave in a transactional Level 1 manner. They can choose to personize at any time and at any level, thereby very visibly reinforcing some of the central values that they wish to highlight.


About Authors
Edgar H. Schein is Professor Emeritus from the M.I.T. Sloan School of Management. He’s a pioneer in organizational studies, organizational culture and leadership, process consulting, career development. Ed’s contributions to the practice of O.D. date back to the early 1960s and continue with the recent publication of Organizational Culture and Leadership 5th edition and now Humble Leadership, co-authored with Peter A. Schein, co-founder of OCLI.org who brings 30 years of hands-on experience in large and small companies leading growth initiatives in Silicon Valley.