The American spirit strives to win whether it is in our personal or professional lives. In these trying times, companies will feel the need to step up initiatives to bring back jobs, production, and sales. Winning does not just pertain to coming out on top regardless of how our teams are treated.  

Mark Miller is one of my favorite authors. I have read every one of his books and he just published his fifth installment of books in his High-Performance series. His latest book Win Every Day – Proven Practices for Extraordinary Results focuses on execution to create a remarkable organization. Mark’s books are business parables where the reader becomes a part of the story and engages with teams every day as they identify and tackle organizational problems.

Our business parable focuses on CEO Blake Brown who learns how to consistently cheer his team on to excel at execution after identifying some internal customer service issues. Coincidently, he receives ideas and leadership from an unexpected source, his son’s new high school coach who is working with the team to bring up their performance and teaching them how to win every day in one form or another. The coach uses a variety of approaches and field trips to teach valuable lessons to the team that brings results where everyone wins. Blake takes these same strategies and applies them to his company to win every day in a variety of areas, not just increasing profits.

High performing organizations do four things that create excellence:

1. Bet on leadership

2. Act as one

3. Win the heart

4. Excel at execution

Obviously, every organization must agree that they aim to be great, excel, and unique. Moreover, leaders need to be sincere in doing their best, encourage others to be the best for families, customers, vendors, and ultimately the world. Teams need to sincerely buy-in. Teams should pursue mastery, own the numbers, and help others to win. On the other hand, leaders should coach for life, focus on processes, and communicate.

Mark offers some key takeaways from Blake’s journey. Most importantly, Black acknowledges that he is the root cause of how the company experienced some failures and he is the key to encouraging everyone to win.

1. The past does not determine the future

2. Communication is the oxygen of execution

3. Our competition is our own arrogance and complacency

4. When you win every day, you can live a life with no regrets

5. Execution is not one more thing – it is THE thing

6. We cannot win every day without everyone

7. If I do not make the right choices, my team never will

8. We want to measure activities that actually help us win more “games”

9. If we own the numbers, we can hold each other accountable. More importantly, we can hold ourselves accountable

10. Mastery is a level of skill in which three things are true: the desired behavior is consistent, execution is flawless, and the behavior is second nature.

I love nothing more than a good story and Mark Miller is a master parable writer. I learned lessons that “stuck” in my mind because I was learning from a story and the ideas flowed in order and made sense. In particular, I was fascinated by how Blake learned so much from his son and his son’s coach. They learned how to teach teams new ways of growing, supporting each other, and how everyone could win. So often we see how sports analogies and business strategies are the same, we just use different terms.

If you love easy reading stories that teach you lessons as you grow in your career and influence your teams then Win Every Day is a must-read. You will find yourself lost in the book eager to see how the lessons from a high school sports team and those of a successful company seeking a new status are entwined.

Where Has Professionalism Gone?

Some friends and I chatted over dinner about a month ago and concluded that either we are getting old or the world is upside down. I prefer the latter view. After college graduation, I jumped into the world of banking. Back then we all wore suits, wearing pants was a crime if you were female, and pantyhose with no toes showing were the norm. Times have changed, and I admit that I enjoy seeing casual bankers not all suited up for battle.

Back then the internet was in its infancy and guess what? We completed our work and surpassed goals without it. We communicated just fine, and the world didn’t crash around us. At dinner we were nostalgic about the old days and wondered where has professionalism gone?

•    The internet has turned us into slaves. Most of us are tethered to our electronic devices and obsessed with checking them – myself included. Managers, co-workers, and customers contact us at all hours and expect a response. Despite calls for a “work-life balance” it seems to be getting worse. Some countries are recognizing the toll that this takes on employees and have implemented laws against contacting employees during specific times.

•    Texting has made our lives easier and can be efficient. Don’t assume that everyone wants to communicate via text. It can be cold and often your message comes across as terse or demanding. Please, don’t text after business hours.

•    We use receiving “too many emails” as an excuse to not respond within 24 hours. The message that teams and customers receive is that they aren’t valued enough for a response. Also, is it really necessary to copy half the company in emails? It blocks effective communication and inhibits action. Moreover, some people feel like they are being “tattled” on.

•    Dress professional. The workplace is not the beach so leave the tanks tops and flip flops at home. No matter what industry you work in or your role, show respect and dress professional. It shows customers respect and you are the face of your company.

•    We have so little time for face to face communication. When you are in meetings, keep the phone away and the laptop shut. A few years ago, I worked for a company where everyone brought a laptop to meetings. People were so busy taking notes or shopping online that they didn’t pay attention.

•    Be respectful of others space and time. Some days I miss closed offices. Recent research shows that open office plans inhibit productivity, people are interrupted too often, none of us want to be rude and tell people to leave us alone. It just plain stresses us out.

•    Technology has enabled us to reach our customers where they are and at any time of the day. Unfortunately, we often assume that clients want to be contacted solely online or by email. What happened to writing customers personal cards of thanks, letters inviting them to meet with us, or personal phone calls to engage?

•    Be spontaneous with your teams or customers. Get out of your office and communicate face to face. Bring them coffee or a company token of thanks. See their offices and find out their pain points. Be unique and do what your competitors aren’t.

•    Treat everyone that you meet as if you are meeting with your grandparents. Be respectful, embrace their opinions, remain professional, keep the technology off, and treat them like they are the most important person in the world.

It’s time to bring professionalism back. As leaders, we may need to mentor our young team members on what professionalism is, the message that it sends to others, and how to be a professional. I would love to hear what your biggest pet peeve regarding professionalism is!